Improving the Patient’s Experience

No one really wants to be in the hospital. But when it is necessary, most patients want to feel like they are being cared for by a member of their own family. That is the biggest challenge for hospital managers; how to bring the level of care up to the point where patients are like members of an extended family. West Hills Hospital’s Chief Nursing Officer recently talked about what patients should expect from their healthcare givers.

West Hills Hospital provides advanced and compassionate care across a broad range of medical specialties—including emergency medicine, prenatal care, and burn recovery. Most hospital visits are unexpected. But we want you to expect quality care delivered close to your home. 

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